Complaints Policy

As part of our commitment to our clients we have a detailed Complaints Policy & Procedure as well as subscribing to the Financial Ombudsman Service. The Financial Ombudsman is an external dispute resolution service, accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with internally by HIB Insurance Brokers.

If you have any complaints about our services to you, please contact:

BY POST:Michael Alexander Managing Director HIB Insurance Brokers Pty Ltd PO Box 101Albury NSW 2640

BY PHONE:(02) 6041 1488 BY EMAIL:michael@hib.com.au If your complaint cannot be resolved to your satisfaction, you have the right to refer the matter to Financial Ombudsman Service (FOS), please contact:

BY POST:Financial Ombudsman Service Limited (FOS)GPO Box 3 MELBOURNE VIC 3001

BY PHONE:Toll Free: 1800 367 287

BY EMAIL:info@fos.org.au

A complaint form is also available at the FOS Ltd Website www.fos.org.au

If you require further information about any of these procedures please contact our office during business hours.

Servicing the needs of clients in all types of business, our company has been built on specialising in leisure and amusement, transport, commercial, and industrial, earthmoving, engineering, niche liability insurances and SME businesses.